Official myjudi Document

Myjudi Privacy Policy – Our Member Personal Data Protection

Your privacy is not just a legal obligation to us — it is a responsibility we take seriously. This page clearly explains how myjudi collects, uses, and protects every piece of information you share with us.

Updated: 1 January 2026

This Privacy Policy applies to all users of the myjudi.vu platform. By using our services, you agree to the data collection and usage practices described in this document.

1 Introduction

Myjudi takes the personal data privacy of its members very seriously. We understand that the information you share with us is sensitive, and we are committed to ensuring it is handled with full responsibility, transparency, and strict security.

This Privacy Policy explains the types of personal data we collect, why we need it, how it is used, who it may be disclosed to, and the steps we take to protect it. This document also outlines your rights regarding that personal data and how to exercise them.

The myjudi platform operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and its subsidiary regulations. We regard data protection not merely as a legal obligation, but as the foundation of trust between the platform and our members.

2 Personal Data We Collect

We collect personal data from you through various means — directly when you register or use the platform, automatically through tracking technologies, and in some cases, from trusted third-party sources.

Data Type Example Information Collection Method
Identity Data Full name, date of birth, national identification number Registration & KYC
Contact Data Email address, mobile phone number Account registration
Financial Data Bank account number, digital wallet information Payment Process
Technical Data IP address, device type, web browser Automatic during use
Behavioral Data Game history, betting preferences, active hours Automatic during gameplay
Document Data Passport copy, ID card, bank statement KYC & Verification Process

We only collect data that is genuinely necessary for the stated purposes. We do not collect excessive data or information irrelevant to the services we provide.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. myjudi does not use your data for any purpose other than those stated below, except with your prior consent.

  • Account management: To create, verify, and maintain your account on the myjudi platform.
  • Transaction processing: To process deposits, withdrawals, and all other financial transactions securely and accurately.
  • Identity verification (KYC): To verify that you meet age eligibility requirements and to help prevent identity fraud and money laundering.
  • Platform security: To detect and prevent suspicious activity, fraud attempts, or unauthorised access to your account.
  • Customer support: To provide technical assistance and resolve any queries or complaints you raise.
  • Service communications: To send important notifications relating to your account, transactions, and policy updates.
  • Marketing (with consent): To deliver promotional information, bonuses, and the latest offers — only if you have opted in to receive them.
  • Legal compliance: To fulfil reporting obligations to relevant authorities concerning anti-money laundering and illegal activity prevention.
  • Platform improvements: To analyse aggregated usage patterns in order to enhance the gaming experience and platform features.

Myjudi will not use your personal data to make automated decisions that negatively affect you without appropriate human review, unless required by law or for urgent fraud prevention purposes.

4 Data Sharing with Third Parties

Myjudi does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We only share your data in the following situations and with trusted parties only:

  • Payment service providers: Payment gateways and financial institutions that process your transactions, subject to strict confidentiality agreements.
  • Licensed game providers: Third-party gaming platforms that provide casino, slots, and sports content, receiving only the minimum data necessary.
  • Identity verification services: KYC providers who help verify your identity securely.
  • Legal authorities: Government agencies, regulatory bodies, or courts when required by applicable Malaysian law.
  • Data analysts: Analytics services that help us understand platform usage patterns — in non-personally identifiable data form only.

All third parties who receive your data are bound by strict data protection agreements and are only permitted to use that information for purposes mutually agreed upon with myjudi.

5 Data Security

Protecting your personal data from unauthorised access, loss, or misuse is a top priority at myjudi. We implement multiple layers of security encompassing the latest technology and industry best practices.

  • 256-bit SSL encryption: All data transmitted between your device and myjudi servers is protected with high-grade encryption.
  • Two-factor authentication (2FA): An additional security layer that protects your account from unauthorised access even if your password is compromised.
  • 24/7 monitoring: Our security systems are monitored around the clock by an experienced cybersecurity team to proactively detect any threats.
  • Strict access controls: Only myjudi staff who require access to your data for their work purposes are permitted to do so, and every access is carefully logged.
  • Regular security audits: Our platform undergoes regular penetration testing and security audits by independent third parties.
  • Secure data storage: Data is stored in data centers compliant with ISO 27001 security standards, with regular backups.

While we take comprehensive security measures, no system in the world is 100% immune. If you suspect any suspicious activity on your account, please contact our support team immediately via live chat.

6 Cookies & Tracking Technologies

Myjudi uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Preference Cookies: To save your settings such as preferred language and display preferences for a smoother return experience.
  • Analytics Cookies: To help us understand how members use the platform for improvement purposes. Data is collected anonymously.
  • Marketing Cookies: Used to display relevant promotions based on your interests. You may choose to disable this type of cookie.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect specific features on the myjudi platform.

7 Data Retention Period

Myjudi retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this policy. We do not store data longer than required.

  • Active account data: Retained for the duration that your account remains active on the myjudi platform.
  • Financial transaction data: Retained for a minimum of 7 years to meet anti-money laundering and tax legal requirements.
  • KYC documents: Retained for 5 years after account closure or as required by applicable law.
  • Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
  • Analytics data: Aggregated data that cannot identify individuals may be retained indefinitely for service improvement purposes.

After the relevant retention period ends, your personal data will be securely deleted or anonymized in a manner that does not allow re-identification.

8 Your Rights

As a myjudi member, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. We fully respect and facilitate the exercise of these rights.

Your Privacy Rights at myjudi

We ensure you have full control over your personal data

Right of Access

You have the right to request a copy of all personal data we hold about you at any time. Requests will be processed within 21 working days.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request that we correct or complete it at no charge.

Right to Erasure

Under certain circumstances, you may request that we delete your personal data, subject to legal requirements that obligate us to retain it.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, and we will stop immediately.

Right to Data Portability

You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.

Right to Restrict Processing

In certain situations, such as when the accuracy of data is disputed, you may request that we temporarily restrict the processing of your data.

To exercise any of the above rights, please contact our data protection team via email at [email protected] or via live chat on the platform. We will respond within 21 business days from the date the request is received.

Why Your Privacy Is Safe with myjudi

Six compelling reasons why hundreds of thousands of Malaysian members trust myjudi with their data.

Advanced-Level Encryption

All personal data and financial transactions are protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.

Malaysia PDPA Compliance

Myjudi operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a Malaysian user are protected by law.

Safe & Secure KYC

Our identity verification process uses the latest KYC technology. Documents you submit are stored in a protected environment and accessed only by authorized personnel.

Anonymous Analytics Only

When we analyze platform usage patterns for improvements, data is fully anonymized. We do not sell individual behavioral profiles to any party.

Marketing Controls in Your Hands

You have full control over the marketing communications you receive. You can unsubscribe at any time through your account settings or by contacting our support team.

Independent Security Audit

The myjudi platform undergoes regular security audits by independent third parties to ensure our data protection practices consistently meet the latest industry standards.

9 Changes to This Privacy Policy

Myjudi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via:

  • Email notifications to the address registered to your account.
  • Prominent notices on the myjudi platform homepage.
  • Update the "Last Updated" date at the top of this document.

We encourage you to review this page regularly to stay informed about how we manage your personal data. Continued use of the platform after any amendments take effect constitutes your acceptance of the latest version of this policy.

If the proposed changes are not acceptable to you, you have the right to close your account before the effective date by contacting the myjudi support team.

10 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, you are welcome to contact the myjudi data protection team through the following channels:

Our team will respond to all privacy-related queries within 3 working days and resolve official requests related to data rights within 21 working days from the date the completed request is received.

If you believe that the processing of your data violates applicable data protection law, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or another relevant authority.

All privacy-related inquiries are handled with high priority by our dedicated team. No need to worry — every request is managed with full confidentiality and professionalism.

Your Data Is Safe. Now Let's Play.

With top-tier privacy protection and rigorous security standards, you can play on myjudi with complete confidence. Register today and experience the difference.

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